Updated 5 November 2026.
1. Controller and scope
KATMAI HEALTH SERVICES, LLC operates Horizon at horizonoak.click and is responsible for the store’s handling of personal information described here. This policy covers visits, purchases, download fulfilment and support requests. Shopify and payment providers also process information in their own roles; their independent processing is governed by their own privacy notices.
2. Information you provide
When you place an order, we receive the information required to fulfil it, such as your name, contact email, billing details, purchased titles and order number. If you use the contact form or email us, we receive your message and the details you choose to include. Avoid sending bank statements, passwords, full card numbers or identity documents; they are not needed for ordinary download support.
3. Payment information
Payment providers handle payment credentials through the checkout. We receive transaction status, amounts and information needed to reconcile an order or refund. Store support does not ask you to email full card details. A provider may use additional information for fraud prevention and regulatory obligations under its own terms and notices.
4. Technical and device information
Shopify and the services needed to run the store may process IP addresses, browser and device information, security logs, cookie identifiers, pages requested and transaction events. This information helps display the store, maintain a cart, operate checkout, protect accounts and diagnose faults. The exact information depends on the service and settings used during your visit.
5. Why we use information
We use order information to accept and administer purchases, deliver the correct PDF, send transactional notices and handle refunds or complaints. We use support details to answer the request you made. We also retain records needed for accounting, applicable legal obligations, dispute handling and protecting the store from abuse. We do not use private workbook answers because you do not need to submit them to us.
6. Legal bases where applicable
Where data protection law requires a legal basis, processing needed for an order is based on performing the purchase contract or taking steps you request before it. Accounting and required compliance records are handled to meet legal obligations. Necessary security and service administration can rely on legitimate interests, balanced against your rights. Optional marketing or other consent-based processing is performed only where the required consent has been obtained.
7. Cookies and choices
Necessary cookies and related storage support features such as carts, checkout, security and customer accounts. Where optional analytics or marketing technologies are used and consent is required, the store’s privacy controls provide the relevant choice. You can also control cookies in your browser, although blocking necessary storage may affect purchasing or account functions. Refusing optional cookies does not change the format or price of the PDF.
8. Service providers
Information is shared with providers to the extent needed for their task, including Shopify for hosting and checkout, Digital Products for fulfilment, payment processors for transactions and the email infrastructure used for support. We may also disclose relevant information to professional advisers, authorities or a dispute resolution provider when legally required or necessary to address a specific issue. We do not publish customer order details.
9. International processing
Shopify and other service providers can process information in countries outside your own, including outside the European Economic Area. Where applicable law requires transfer safeguards, the relevant contractual or other recognised protections must be used by the responsible parties. Provider privacy documentation gives further information about their locations and safeguards. Contact us if you need help identifying a provider involved in your order.
10. Retention
We keep order and accounting records for as long as required by applicable obligations and for necessary dispute handling. Support messages are retained while needed to resolve the request and for a reasonable follow-up period. Technical logs are retained according to their security purpose and provider settings. Retention is assessed by purpose; we do not promise immediate deletion of records that the law requires us to keep.
11. Your requests and rights
Depending on the law that applies, you may request access, correction, erasure, restriction, portability or object to certain processing. You may also withdraw consent for consent-based processing without affecting earlier lawful use. Send requests to contact@horizonoak.click. We may need proportionate verification before disclosing order information; we will explain what is necessary and do not routinely require identity documents for every request.
12. Complaints
You can contact us about a privacy concern using the details below. You may also complain to the competent data protection authority, where applicable to your location. Contacting us first does not remove that right. We will explain any request we cannot fully fulfil, including where accounting obligations or another lawful reason requires retention.
13. Security and customer accounts
We use the store platform and appropriate operational precautions to protect information. No system can promise absolute security. Protect your email and customer account access, and do not share download links containing order access details publicly. If you suspect unauthorised use of your purchase or account, contact support with a brief description; do not send the password itself.
14. Marketing and external sites
Buying a PDF does not by itself mean you have requested unrelated marketing. Where a newsletter is offered, its signup and unsubscribe controls govern that subscription. External resources linked in guides are independent; this policy does not cover data you give to those sites. Review their notices separately. Our educational materials are intended for general adult readers and are not designed to collect children’s personal financial records.
15. Changes and contact
We may update this policy when the store’s services or obligations change. The date above identifies the published version. A material change affecting an existing order will be handled as required by applicable law. For questions, a privacy request or information about the processing of your purchase, use the operator and contact details below.
Contact
Horizon is operated by KATMAI HEALTH SERVICES, LLC, 11001 Omalley Centre Dr, Anchorage, AK 99515, United States. Website: https://horizonoak.click. Email: contact@horizonoak.click. Phone: +1 415-746-6343. Support hours: Monday to Friday, 09:00–17:00 America/Chicago; target reply within two business days.